KRA unveils customer-centric reforms and staff management

2026-02-06 - 16:07

The Kenya Revenue Authority (KRA) has rolled out a series of customer-focused reforms, including a technology-driven staff management and workflow system, aimed at improving service delivery, strengthening trust and boosting voluntary tax compliance. Speaking during a Citizens’ Assembly held in Eldoret, Uasin Gishu County, KRA Chairperson Ndiritu Muriithi said the forum is a new engagement platform designed...